Title:  Concierge Services

Primary Responsibilities

• Attend to all requests and queries from the guests
• Maintain and adhere to the procedures for luggage deliveries, collections, receipt, storage and shipment of luggage as well as packages for the guests
• Provide accurate and valuable information and directions to guests about the Resort and Singapore, where appropriate
• Explain room features and amenities, ensuring guest comfort and satisfaction throughout their stay in the hotel
• Co-ordination and execution of all activities at the hotel driveway area, especially in relations to guest transportation
• Maintain high standard of cleanliness and safety at hotel driveway and vicinity
• Ensure that all guests in the driveway area receive the highest level of professional welcome upon arrival and farewell during departure, from our hotel.

Requirements

• Minimum GCE `O' Level
• Minimum 2 years’ experience in in customer service, preferably in hotel industry
• Possess a meticulous and guest-oriented personality with good knowledge of local city streets, restaurants and major attractions
• Able to perform rotating shifts, including weekends and public holidays