Title:  Crew, Education and Engagement

Responsibilities:

• Facilitate Educational Tours, Public Programmes and Learning Journeys to allow Guests to have an in-depth learning experience, and provide insightful information about animals and habitats in the aquarium. This can include programmes conducted in Mandarin.
• Facilitate overnight camps to share fun facts and information about animals in a fun and interactive manner to engage and educate our Guests. This can include overnight camps conducted in Mandarin.
• Interact with Guests to share information on sustainability and conservational matters, and emphasize the importance of taking care of the environment.
• Contribute ideas to new learning journeys that are being developed.
• Assist in packing of logistical items for all Tours, Programmes and Learning Journeys to ensure smooth execution of all our programmes.
• Provide exceptional Guest services by observing safety protocol and upholding service standards.

Requirements:

• GCE O/A Levels, Diploma and above, in any discipline.
• Passion in serving Guests. 
• Good communication and customer service skills.
• Experience in engaging children and students (guiding, tutoring, teaching, etc) will be an advantage.
• As some programmes may be conducted in Mandarin, fluency in the Mandarin language will be an advantage.
• Passionate about marine animals and environment. Knowledge/background in Marine Biology or marine animals would be useful.
• Confident interacting with large groups of people regarding topics related to marine animals and environment.
• Friendly and approachable.
• Willingness to learn new things.