Title:  Guest Experience Lead, Front Office

Job Requisition ID:  1077

Primary Responsibilities


  • Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
  • Initiate and maintain effective coordination and communication within the Front Office and other departments especially Housekeeping to ensure seamless experiences for all guests
  • Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
  • Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
  • Maintain the confidentiality of all guests and business practices of the Resort



  • Diploma in Hotels/Hospitality Management or its equivalent
  • Minimum 2 years’ experience in hospitality industry, preferably in 5 star hotels
  • Good interpersonal skills with effective multi-tasking, time management and problem solving skills
  • Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
  • Able to perform shift working, including working on weekend and public holiday