Title:  Guest Experience Lead, Front Office

Primary Responsibilities

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Initiate and maintain effective coordination and communication within the Front Office and other departments especially Housekeeping to ensure seamless experiences for all guests
• Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
• Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
• Maintain the confidentiality of all guests and business practices of the Resort

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent
• Minimum 2 years’ experience in hospitality industry, preferably in 5 star hotels
• Good interpersonal skills with effective multi-tasking, time management and problem solving skills
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
• Able to perform shift working, including working on weekend and public holiday