Title:  Guest Experience Lead (Hotels)

Primary Responsibilities:

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
• Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
• Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints

Requirements:

• Minimum GCE `O' Level or its equivalent
• Minimum 1 year of experience in customer service
• Good interpersonal skills with effective multi-tasking and time management
• Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holiday