Title:  Guest Experience Specialist (Hotels)

Primary Responsibilities:

• Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
• Initiate and maintain effective coordination and communication within the Front Office and other departments, especially Housekeeping, to ensure seamless experiences for all guests
• Perform room controlling duties in accordance to forecasted occupancy, VIP stays, group check ins, special requests
• Ensure the Front Office team operates with a sales attitude and all Team Members are aware of the resorts-wide sales opportunities
• Maintain the confidentiality of all guests and business practices of the Resort 

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or its equivalent
• Minimum 2 years’ experience in the hospitality industry, preferably in 5-star hotels
• Good interpersonal skills with effective multi-tasking, time management and problem-solving skills
• Knowledge in supervisory functions like staff rostering, room assignment, requisition order, basic training and coaching
• Able to perform shift work, including weekends and public holidays
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint