Title:  Guest Services Officer

Job Requisition ID:  812

Job Responsibilities

  • Handle and process incoming and outgoing calls.
  • Provide information to guests on enquiries with regards to the services in the resort.
  • Assist and follow up on calls, including coordination with different departments.
  • Ensure all calls are handled promptly and professionally.
  • Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests.

Job Requirements

  • Minimum GCE 'N' Level
  • Preferably with 1 to 2 years’ experience in Call Centre.
  • Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances.
  • Able to perform shift work, including working on weekends and public.
  • Proficiency in Chinese dialect to communicate fluently with Chinese guests.