Title: Guest Services Officer
Job Requisition ID:
812
Job Responsibilities
- Handle and process incoming and outgoing calls.
- Provide information to guests on enquiries with regards to the services in the resort.
- Assist and follow up on calls, including coordination with different departments.
- Ensure all calls are handled promptly and professionally.
- Knowledge of Chinese dialect is essential to provide assistance to our Chinese guests.
Job Requirements
- Minimum GCE 'N' Level
- Preferably with 1 to 2 years’ experience in Call Centre.
- Pleasant and friendly mannerisms, with the ability to treat people with respect under all circumstances.
- Able to perform shift work, including working on weekends and public.
- Proficiency in Chinese dialect to communicate fluently with Chinese guests.