Title:  Manager, Event Services

Primary Responsibilities

• Leading a team of 3 to 4 persons in conference servicing, group handling and event management.
• Oversee events and guide the team in executing the appropriate orders and instructions for the events.
• Establish and guide the team on Standard Operating Procedures, Key Performance Indicators, and execution of events in accordance with the strategic directions and/or the prevailing objectives.
• Able to communicate and resolve any deficiencies with the operations team to ensure guest satisfaction.
• Partner Business Units to address areas of improvements in order to solicit returning business.
• Work within budgets to obtain a healthy profit.

Requirements

• Degree in Business, Hotel & Tourism Management, or relevant fields
• Minimum 3-5 years relevant experience in MICE Event Services/Conference Services
• Superior interpersonal and communication skills
• Strong knowledge of the tourism and attractions sales industry with experience in a similar role
• Preferably up-to-date knowledge in Opera PMS and or Delphi Sales & Catering
• Currently leading a team of 3 to 4 persons