Title:  Operations Manager (Hotels)

Primary Responsibilities:

• Develop, review and update of policies and procedures for Front Office operations
• Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
• Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
• Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
• Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

• Minimum Diploma or Degree in Hospitality or Tourism Management
• Minimum 6 years' experience in similar capacity in a 5-star property
• Knowledge of Opera Cloud and proficiency in process management tools.
• Possess good organizational and leadership skills, with an eye for detail and process improvement.
• Team player who is self-motivated and able to perform under pressure
• Excellent communication, leadership, problem-solving and interpersonal skills
• Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
• Able to perform shift work, including weekends and public holidays