Title:  Retail Associate

Job Responsibilities: 

• Responsible for generating revenue by conducting sales transactions with guests at various retail stores and carts 

• Provide excellent guest service and interacting positively with guests in a friendly and courteous manner 

• Promoting and up selling of merchandise to generate additional revenue. 

• Handle cash register 

• Maintain accurate stock control, merchandise display and stocks replenishment. 

• Ensure consistent good housekeeping standards 

Critical Accountabilities: 

• Sales, Service Orientation and Cost  

• Job Knowledge 

• Kampong Spirit  

• Interpersonal Skills/Communication  

• Teamwork and Cooperation  

• Safety and Housekeeping 

Job Dimensions: 

1. Sales and Service Orientation  

• Provide good guest service at all times 

• Initiate conversation with guest and understand guest needs 

• Greets the guest with a warm smile 

• Possess good product knowledge and selling skills 

• Listen and respond effectively to guest enquires 

• Going the extra mile to WOW the guest 

• Understand and communicate effectively with guest. Explain and advice guests on on-going promotions, up-sell when opportunity arises 

• Engaging guest to encourage sales 

2. Job Knowledge 

• Operate and perform all Point-Of-Sales (POS) functions in an accurate and timely manner        

• Collect different mode of payments (cash, nets, credit cards, vouchers etc) 

• Possess good knowledge of simple mathematics calculations             

• Perform receiving of stocks accurately and in an orderly manner 

• Perform replenishment of stocks in a timely manner 

• Perform stock count or cycle count on an ad-hoc basis 

• Work in both indoor and outdoor environment including operations of the retail carts 

• Work rotating shifts (morning or afternoon shift), weekends and public holidays 

3. Kampong Spirit  

• Trust - being reliable and dependable at all times. Punctual and is responsible in fulfilling work duties and compliance according to company policies and standard operating procedures       

• Integrity - Has good guest service standards, displays honesty, fairness and respect to team members and guests 

• Mutual respect - Develop cross cultural awareness and respect diversity        

• Maintain positive attitude, flexible and keep an open mind towards others                         

• Keep composure and emotions       

• Render assistance to fellow team member when required           

• Adhere and embrace corporate values and philosophy 

• Maintain high spirits and enthusiasm 

4. Interpersonal Skills/Communication  

• Possess good listening skills           

• Write and speak effectively 

5. Teamwork and Cooperation  

• Work cooperatively and effectively with others to achieve common goals 

• Develop and maintain a good working relationship with superiors and fellow team members 

• Motivate fellow team members to improve performance 

6. Safety and Housekeeping  

• Understand the location of the first aid post, AED and resort clinics 

• Ensure work place safety is adhered 

• Ensure that the store housekeeping is completed regularly 

Requirements:  

1. Essential: 

• Secondary Education or equivalent 

• Ability to communicate in English to the understanding of employees, Management, co-workers and guests 

• Ability to provide legible communication 

2. Desirable: 

• Knowledge of computers 

• Fluency in a second language